FAQ
Shop Q&A
Q: Do you make all the items in your shop?
A: I illustrate and design each item, and my designs are then sent to a manufacturer to produce my charms, stationery and mousepads. I illustrate, design and press each mug in my shop.
Q: How are your mugs made/what are they made of?
A: All mugs are made of food-safe ceramic and are pressed using sublimation techniques. I use a sublimation printer, sublimation paper and a heat press to transfer my designs to mugs.
Sublimation is a process that requires heat and pressure to transfer images to various surfaces. In order for mugs to sublimate properly, they must be prepared with a special coating for sublimation. The mugs I choose to press have been prepared with a AAA polymer coating to ensure a clean vibrant transfer.
Q: What is your art/design process?
A: I'm a digital illustrator, meaning I create artwork on a computer using art software and digital drawing tablets. I prefer to illustrate using Paint Tool Sai and Clip Studio Paint. I use the Wacom Intuos Pro and Wacom Cintiq 24" Pro tablets for drawing.
When creating new art, I start by sketching my design before moving on to apply linework and coloring/shading. Most of my illustrations are made in Sai and I transfer them to Clip Studio for finishing work and print prep. (Clip Studio is similar to Photoshop) I do not support or use AI in my work at all.
Shipping
Orders are shipped using USPS Ground Advantage.
- Tracked Shipping - Insured up to $100
- Estimated delivery within 6-9 business days
Order Processing
- Items are processed and shipped within 1-2 business days
- Weekend/Holiday orders will ship the next business day.
Please Note
Holidays and hazardous weather may cause delays in transit. Packages going to Hawaii or Alaska may require more days in transit.
Angel Policy (Washi Tape)
We support selling finished, original handmade cards and paper crafts made with our washi tape! These handmade items may be sold in-person at craft fairs, your personal website, and on marketplaces such as Etsy.
- Washi tape rolls cannot be resold.
- Background papers and embellishments made with our washi tape cannot be scanned, printed and then sold.
- Only finished, original handmade cards and crafts are permitted for sale.
Location
Cotton Candy Arts is an American small business located in Illinois, USA. Unfortunately, we cannot accept international orders at this time.
Store Policies
Contact
Contact us at: support@cottoncandyarts.com or through our contact page. We are happy to help! Messages will be answered between 9am-5pm (CT) Monay-Friday and 9am-12pm (CT) on Saturdays.